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Shipping & handling:
We ship worldwide with FedEx. The usual transit time is about 4-9 days Worldwide. Packages will be shipped from The Netherlands and they will be trackable with a track and trace number.
We usually send out the orders within 1 or 2 business days. You can find the tracking number in your ‘purchased items page’, also you should receive a notification stating your order has been shipped with the tracking number.
We understand any further concerns around your package arriving in perfect condition. Therefore we always make sure the item is securely packed and boxed.
If, in the unlikely scenario the package is declared lost or arrives damaged, you are entitled to get a full refund as a guarantee.
Free 60-days returns:
We offer a hustle free 60 day free return period, so if the item arrives too late, doesn’t fit, et cetera, just open a return request and we will provide a prepaid return shipping label for you.
To receive a full refund the item must be in the same brand new condition it arrived in and all the tags that were on the item, including our return tag have to remain attached otherwise restocking fees up to 50% may apply.
Duties & Taxes:
Duties and taxes depend on where you live and the value of the item.
For countries within the European Union there won’t be any import duties charged on your purchase since we are also located in the European Union.
If you are located in the USA, Canada, Australia or the United Kingdom then the import duties will be paid by us for you. So also if you are located in one of these countries you are not responsible for the import duties but we are. If in an unlikely scenario happens that FedEx charges you the import duties and you are located in the USA, Canada, Australia or United Kingdom, then please reach out to us so we will resolve and pay it for you.
If you are not located in the European Union, USA, Canada, Australia or United Kingdom then you are yourself responsible for the import duties.
Customer service:
Our customer service is determined to help you out in the best possible way, we usually reply to all your queries within 6 hours, even in the weekends. So have we won the eBay’s best customer service reward in 2022 and 2023.
Legal notice:
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